Referring vets may be dealing with concerns from many pet owners during the COVID-19 outbreak. Our team at South Devon Referrals is here to help you and your clients get through this difficult situation.
Access to our full range of clinical expertise is available, including dermatology, outpatient CT, ophthalmology, cardiology and surgery. We are using remote video or telephone consultations for some cases.
If clients visit South Devon Referrals for an appointment, we are asking that they remain in their car on arrival and phone us to let us know they are outside. Our vets will either take a history from outside the car or via telephone. We will then typically invite a single owner from each family into the practice to perform a clinical examination. We ask all owners to wear masks when within the practice, unless medically exempt. Advice and medication will be given and dispensed as usual.
Owing to current staffing levels we have had to make some temporary adjustments to what we are able to accept here at the hospital.
In order to ensure that urgent cases are seen AS QUICKLY AS POSSIBLE without any delay, we have elected to temporarily not accept urgent same day referrals for the time being.
We are advising that cases will definitely not be seen within the next 3-5 days from referral.
Each referral that we receive, which is NOT marked urgent shall be sent through to be assessed by the relevant clinicians and a reasonable timeframe allotted.
We aim to get in touch with the client within 48 hours of receiving the referral to arrange an appointment. We would advise this could be a wait of 1-3 weeks depending on the case.
We will continue to do our very best to ensure we see cases as soon as we are able.
We really appreciate your patience at this time. Our aim to ensure that you are not delayed in getting appropriate care for patients that require it urgently.