In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. Please phone us for advice about all referral cases
During the ongoing COVID-19 crisis and following government and RCVS advice, we are reducing the number of staff working at South Devon Referrals as much as possible to allow for staff who are self-isolating and to increase social distancing. As of now, we are stopping all routine and non-urgent appointments and have been contacting clients who have appointments with us in the next few days to cancel their appointments or to offer an alternative such as telephone consults or video consults. We are keeping records of those cancelled appointments in order to contact clients to re-arrange as this becomes possible. We have made these changes to protect our staff and to ensure that we are able to see those patients most in need of attention.
As from now, if clients visit South Devon Referrals for an appointment, we are asking that they remain in their car on arrival and phone us to let us know they are outside. Our vets will either take a history from outside the car or via telephone then will take the patient from the owner to perform a clinical examination and any relevant tests within the practice. Owners will not be permitted into the hospital as a rule. Advice and medication will be given and dispensed as usual.
We are still available to offer advice to our referring veterinary surgeons if we are unable to offer a referral to a particular case and if a telephone or video consultation is not deemed to be suitable for a particular case. Please let us know if we can do anything more to help you.
If the advice is to come into practice please follow the advice on the EMERGENCY VISITS
I am concerned about my pet’s health but I do not think it is an emergency?
To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. We also have a advice on Video and telephone consultations here: